Reference CoTEKa
CoTEKa takes care of this entire process: In order to carry out your inspections, tests or inspections as reliably as possible, periodic calibration/verification of measuring instruments is an essential part of the whole.
The success story at a glance
Requirements and goals
- Flexible CRM solution that grows with the business
- Seamless management of data when mobile for both the online platform and for our back office team
- Process optimization for business processes
- Fast and simple overview,
- Efficient resource planning
Benefits and advantages
- More transparent business processes support the ISO 9001 standard thanks to central data storage and structured company knowledge
- Systematic and uncomplicated internal project flow thanks to automatic and (fail-safe) notifi-cations for both internal stakeholders and device owners (customers)
- Increased customer satisfaction thanks to clearer processes and round-the-clock online access to relevant data (instrument histories and certificates)
- Continuous improvements in efficiency and re-duced organizational effort: Less time spent in calls and on administrative tasks thanks to automated customer notifications and access to the online portal
- Seamless web integration: Online forms, for example, to register all actions/repairs and calibration for every single measuring instrument are shown directly in the CRM
Industry
ServicesCustomer since
2022Supporting partner
Comaxs Software Solutions, Bergen op Zoom
Read the full success story here
Reference Report
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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