Reference AMK GROUP
AMK Automotive GmbH & Co. KG, headquartered in Aichwald, stands for innovative solutions for compressed air supply in vehicles. For more than two decades, AMK has been developing, producing and integrating components and systems for air supply systems.
We required a CRM solution which could be tailored to suit our requirements. We found what we were looking for with CAS genesisWorld.
Loreen Gärtner, Project Manager
The success story at a glance
Requirements and goals
- Serve as a replacement for Microsoft Dynamics (Data transfer) and ticket system
- Enable interactive displays/reports
- Deployable in sales, marketing and service as well as in the complaints department and should also allow mobile access
- Create projects with preconfigured processes for different areas
- Allow repair offers to be created with ease
- Generate service reports on-site and provide digital signature capabilities
Benefits and advantages
- Ensures increased transparency and rapid access to comprehensive customer information such as ERP data, which is digitally documented, detailed and chronological
- Makes daily overviews of current projects possible, as well as providing status and follow up functionality coupled with effective management systems
- Has helped to improve service as well as increase customer loyalty using targeted and individual customer contact, thanks to analysis tools and smart selection functionality
- Seamless communications between our front- and back office staff, also enables mobile working with no time loss
- Very flexible and can be adapted to suit different areas/business functions
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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