Providing rapid and professional support to our customer base in more than 50 countries
Read the success storyReference KIMA Process Control GmbH
Since it was established in 1996, KIMA Process Control has established itself as a reliable partner to a wide range of industries. The company’s focus lies on the development, production and marketing of industrial measuring and controlling technologies. KIMA Process Control combines science with industrial requirements to bring expertise into all matters of modern measuring and controlling technologies for the processing industry.
Providing rapid and professional support to our customer base in more than 50 countries is vital to us. Consequently, all customer requests are now organized via the Helpdesk ticket system, handovers are clarified and notifications created automatically. Additionally, we can manage and control customer product usage efficiently.
Dipl. Ing. Matthias Kalkert, Procurator
The success story at a glance
Requirements and goals
- Central management of customers, project partners, suppliers and other contacts
- Request history and management of machine data
- Organization of service requests and product usage
- Controlling of sales activities
- Customizable masks, fields and workflows
- Replace diverse stand-alone solutions
- Professional multilingual document creation
Benefits and advantages
- Thanks to centralized data, project and document storage all departments are now optimally informed
- Effective project controlling via consistent workflow templates
- Targeted and immediate communications with field staff and service technicians enable the best possible service even while working on the go
- Rapid access to the knowledge base with smart search and selection functions
- Easy data transfers for comfortable document creation (quotes, orders, delivery notes, invoices) from address, opportunity and project data records
CAS genesisWorld
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