Reference Armstark Handels GmbH
For 28 years Armstark Handels GmbH has been a dealer of infrared cabins, saunas, whirlpools and SwimSpas. Besides the best products, it is also important for them to offer first class service. Armstark will take care of transport, commissioning and will gladly instruct you in the use of your new purchase.
From day one of implementing CAS genesisWorld we were able to improve value-adding activities in sales. This was key step along the way to ensuring our continued development. We still see a lot of potential here in terms of time-saving which we can then use to focus more on customer care.
Claudia Lehermann
The success story at a glance
Requirements and goals
- Provide a centralized solution for the recording and management of prospects as well as both new and existing customers
- Increase the productivity of sales by using automatic processes
- Apply a tool for sales process management and internal processes which include daily analyses of the opportunities
- The solution should include options for performing customer surveys
Benefits and advantages
- Increased customer satisfaction by applying an immediate reaction time thanks to automatic processes
- Improved the overall quality of communications and data retention by using consistent communications platforms and comprehensive digital customer dossiers
- Better processing of leads in less time thanks to the optimization of the Lead Management Process starting from the catalog request via the home page to the creation of a quote and after sales actions
- Targeted consideration of customer wishes using the integrated survey module and well-structured analyses
- Provides secure, chronological company knowledge
Industry
TradeCustomer since
2017Website
www.armstark.deSupporting partner
Saldo EDV-Beratung Gesellschaft mbH, St. PöltenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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